1. About privacy policy
These Terms and Privacy Policy (“Policy”) govern your use of Copack’s website and services. By accessing or using our services, you agree to be bound by this Policy.
2. Definitions
Services: All websites, tools, ordering systems, and features provided by Copack.
Personal Data: Any information relating to an identified or identifiable individual.
User / Customer: Any individual or entity accessing or using Co-pack’s services.
3. Information We Collect
Copack may collect the following information:
Contact details (name, email, phone number)
Payment and billing information
Order details (products, quantities, artwork)
Usage data, cookies, and analytics data
Voluntary information submitted via forms or support requests
4. How We Use Your Information
We may use personal data to:
Process and fulfill orders
Provide customer support
Improve website experience and service quality
Communicate updates, offers, and service notices
Prevent fraud and maintain security
5. Cookies & Tracking Technologies
Copack uses cookies and similar tools for:
Website functionality
Traffic analytics
Personalized content
You may adjust cookie settings through your browser.
6. Sharing & Disclosure
Co-pack may share limited information with:
Payment processors
Shipping carriers
Service providers assisting with analytics or hosting
We do not sell personal data to third parties.
7. User Accounts & Responsibilities
Users must provide accurate information, maintain account confidentiality, and notify Copack of unauthorized access. Copack may suspend accounts for violations
8. Orders, Pricing & Payments
Prices are listed in applicable currencies and may change without notice.
Orders are final once processed.
Payments are handled through third-party providers; Co-pack does not store full card details.
9. Custom Artwork & Intellectual Property
Customers are responsible for ensuring their artwork does not infringe third-party rights.
By uploading artwork, the customer grants Copack a license to use it solely for production and order fulfillment.
Co-pack retains IP rights to its own designs, templates, and content.
10. Shipping, Delivery & Returns
Shipping timelines are estimates and may vary.
Co-pack is not responsible for delays caused by carriers or customs.
Customized products may not be eligible for returns unless defective.
11. Data Security
We implement reasonable security measures to protect personal data, but no online system is fully secure. Users share information at their own risk.
12. Third-Party Services
Our website may contain links to third-party websites or services. Copack is not responsible for their practices, content, or privacy policies.
