{"id":3509,"date":"2025-12-02T18:42:04","date_gmt":"2025-12-02T18:42:04","guid":{"rendered":"https:\/\/copackinc.com\/2025\/?page_id=3509"},"modified":"2026-04-06T22:17:11","modified_gmt":"2026-04-06T22:17:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/copackinc.com\/2025\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Page Title Section” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_direction=”120deg” background_color_gradient_stops=”#000000 0%|rgba(0,0,0,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#000000″ background_color_gradient_end=”rgba(0,0,0,0)” background_image=”https:\/\/copackinc.com\/2025\/wp-content\/uploads\/2025\/12\/faq_img.webp” custom_padding=”110px||110px|” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Page Title Area” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.27.6″ text_font=”||||||||” header_font=”Raleway|800||on|||||” header_font_size=”60px” header_line_height=”1.2em” header_2_font=”||||||||” header_2_font_size=”60px” background_layout=”dark” custom_margin=”||20px|” custom_padding=”|||” animation_style=”fade” hover_enabled=”0″ header_font_size_tablet=”” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Customer First.
\nNo Exceptions.<\/h1>\n

[\/et_pb_text][et_pb_text admin_label=”why Co-Pack Inc.” _builder_version=”4.27.4″ text_font=”Raleway|500|||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” background_layout=”dark” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

With over 35 years in experience, Co-Pack Inc. has strived to provide quality packaging to our clients. We have prefected our specialization in custom print packaging which will make your brand much more unique and memorable.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Frequently Asked Questions” _builder_version=”4.27.4″ background_color=”#FFFFFF” background_color_gradient_direction=”0deg” custom_margin=”||||false|false” custom_padding=”||25px||false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” admin_label=”row” _builder_version=”4.27.4″ background_color=”#FFFFFF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_margin=”0px||0px||false|true” custom_padding=”0px||0px||true|true” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ custom_padding=”||||false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Frequently Asked Questions” _builder_version=”4.27.6″ _module_preset=”default” header_2_font=”Raleway|800||on|||||” header_2_text_align=”left” header_2_font_size=”40px” custom_margin=”||20px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Low Minimums & Custom Branding” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”Low Minimums & Custom Branding” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]We offer low minimums with full customization-logos, colors, patterns, and sizing tailored to your brand. Perfect for launches, limited runs, or small-batch testing.[\/et_pb_toggle][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Eco-Friendly & Sustainable” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”Eco-Friendly & Sustainable” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]We provide select eco-friendly choices, including recyclable and compostable materials. Not all products are sustainable, but various green options are available depending on your needs.[\/et_pb_toggle][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Low minimums & custom design order” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”Customization Available” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]All products can be fully customized to match your brand identity. We support full-color printing and can incorporate your logo, colors, patterns, sizing, and any other elements you need.[\/et_pb_toggle][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”24\/7 Customer Support” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”24\/7 Customer Support” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Our team is available around the clock to help with design, materials, production, and order support-start to finish.[\/et_pb_toggle][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Made in USA” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”Made in USA” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Our team is available around the clock to help with design, materials, production, and order support-start to finish.[\/et_pb_toggle][et_pb_divider color=”#efefef” divider_position=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_toggle title=”Refund” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#f7f7f7″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#000000″ open_icon_color=”#afbd7e” admin_label=”Refund” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Raleway|700|||||||” closed_title_font=”|700|||||||” body_font=”Raleway||||||||” body_text_color=”#000000″ body_font_size=”15px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Co-pack Refund Policy [Customer Message Version]<\/p>\n

Thank you for choosing Copack. We strive to deliver packaging products of the highest quality, and we\u2019re sorry to hear that your order did not meet expectations.<\/p>\n

Copack is able to offer refunds within 30 days of receiving your order.*
\nIf more than 30 days have passed since delivery, we are unfortunately unable to issue a refund.<\/p>\n

To request a refund, please:<\/p>\n

Submit a ticket to our Support Team
\n(Form: Existing Order \u2192 Query: Refund)<\/b><\/p>\n

Include your order number, a brief description of the issue, and, where possible, photo or video evidence.<\/p>\n

Our team will review your request and work to resolve the matter promptly.<\/p>\n

*Refunds are assessed on a case-by-case basis, and Co-pack reserves the right to decline refund requests at our discretion.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer First. No Exceptions.With over 35 years in experience, Co-Pack Inc. has strived to provide quality packaging to our clients. We have prefected our specialization in custom print packaging which will make your brand much more unique and memorable.Frequently Asked QuestionsWe offer low minimums with full customization-logos, colors, patterns, and sizing tailored to your brand. 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